FAQ

How can I contact customer support?
You can contact us at 17717866686@163.com. Please include your order number if your question is related to an order.

Who operates this website?
eveinexe.com is owned and operated by Nantong Chenxinyang E-commerce Co., Ltd.

How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery take?
Estimated delivery time is 10–15 business days after dispatch. Delivery time may vary depending on destination, customs clearance, weather, carrier delays, or other factors outside our control.

How much does shipping cost?
Standard Shipping is $4.60 for orders from $0.00 to $39.00. Free Standard Shipping is available for orders of $39.00 or more. Express Shipping is available for $7.99.

Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Can I return my order?
Eligible products may be returned within 30 calendar days after delivery. Items must be unused, unworn, and in their original condition with original packaging.

How do I request a return?
Please contact 17717866686@163.com with your order number, the item you wish to return, the reason for return, and photos or videos where relevant.

When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.